Rentals & Tours
We kindly ask that cancellations and appointment changes be made by 5:00pm the day prior to your scheduled service to avoid penalties. Any appointments made or changed after 5:00pm the day prior will incur a 50% cancellation fee. In cases of severe weather, penalties for canceling or changing outdoor activities will not be imposed.
Bicycles & Merchandise
If you are not fully satisfied for any reason, you may return the item for a full refund within 7 days (or less than 100 miles for bikes) of purchase.
All returns/exchanges must be brand new and accompanied with all of the original packaging, paperwork, and receipt. Bicycles must be in showroom condition. Return policy is voided if any modifications or alterations have been made to the bike.
Exceptions: Special order items are subject to a 25% restocking fee.
Service/Labor fees are non-refundable.
All our bikes come with a warranty.
We are sorry your product is defective. We are happy to handle your warranty for products purchased. Please be aware process time may vary depending on the manufacturer or vendor.
(Some vendor restrictions may apply.)
Hanover Adventure Tours does not discriminate against any person on the basis of race, color, sex or sexual orientation, gender identity, religion, age, national or ethnic origin, political beliefs, veteran status, or disability in access to, treatment in, or employment in its activities and accommodations.
Copyright © 2021 Hanover Adventure Tours, LLC. All Rights Reserved
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